How Distribution Companies Can Do The Mandatory Customer Enumeration Without Regrets

Now that the Nigerian Electricity Regulation Commission (NERC) has explicitly told all Distribution Companies in Nigeria to conduct a customer enumeration of their franchise areas, it’s an easy guess that each company would be doing its best to ensure that it meets the March 31st deadline.

And that’s where it all begins; the need for a solution that makes this achievable without necessarily breaking sweat. Especially if there’s nothing solid already in place.

So, what’s the answer?

What do you do when you have to meet a (customer enumeration) regulation in a very short time? Obviously, the answer isn’t in deploying agents with paper forms, as this has a lot of shortcomings. This includes the delay it will cause in the enumeration process and a high likelihood of forms getting lost in transit. Paper forms are rarely a solution these days.

The answer lies in BioRegistra, our digitization tool with one of the world’s most flexible digital forms.

Here’s why we’re sure it is perfect for every DisCo during this period. And beyond.

It’s digital. It’s mobile. It’s faster.

Put simply, BioRegistra is the digital version of your normal enumeration forms. For this reason alone, it topples paper forms. But it does better because it works on desktops, as well as your regular mobile devices (smartphones and tablets).

This means that agents of each DisCo can enumerate customers anywhere without carrying burdensome amounts of paper or need to do any paperwork. They simply do it on a mobile device. Ultimately, it also means that the enumeration can be completed within the time-frame set by NERC.

Register customers with or without internet connection

DisCos with a reach in remote locations where there’s poor network can register customers despite the state of the internet. Since BioRegistra’s offline feature allows your agents to capture data with or without network connectivity in the franchise area.

Collect all kinds of customer data

Ideally, paper forms can only let you collect textual data. With BioRegistra, you can collect all kinds of biometric information, such as text, fingerprint, and images. No more loss of passports. No more headaches trying to read a customer’s writing.

Sync with your back office in real time

What you get with BioRegistra is a solution that helps you save a lot of time doing manual stuff. While your agents are out in the field with our digital solution, every captured data enters a database than can be viewed/accessed by all stakeholders involved.

This is instead of having to wait for agents to return from the field before reconciliations can be done into another system. Talk about killing two birds with one stone.

Get the consumers on your side

In its statement, the NERC urged consumers to cooperate with DisCos. One thing that scares people is having to fill forms, especially long ones. Simplifying it by going digital will make it a lot more bearable for your consumers to fill and give you the attention you require.

See BioRegistra in action

We’ve told you how BioRegistra can help you carry out your customer enumeration exercise better than anything else out there. But at the end of the day, showing is better than telling. And we’d like to show you just how it’s going to help.

To see BioRegistra in action, request for a demo here.